£20,425.18 + 5% Bonus

1 x French Speaking Customer Service Advisor

Date Added 21st October 2019
Location Blackburn
Contract Type Full Time - Permanent

1 x French Speaking Customer Service Advisor Blackburn with Darwen Full Time – Permanent £20,425.18

Recruit Right are current recruiting on behalf of one of our clients for a French Speaking Customer Service Advisor to join their customer service team. This role will be office based and you will be working across the French market via phone and email.

Duties and responsibilities

  • Answering customers' questions and queries by phone and email
  • Providing quotations and checking product availability
  • Handling complaints or passing escalations to the appropriate department
  • Entering customer information onto a number of bespoke databases
  • Tracking orders and resolving issues by means of a replacement product or providing customers with refunds

Previous experience in Customer Service is desirable and verbal and written communication is the French language is a must. You will be working within an enthusiastic and positive team who are always striving to provide the highest level of customer care.

39Hrs Per Week Monday – Friday – Shifts rotating each week this will also involve later finishes up to 8pm due to the UK / EU time zones.

Salary £20,425.18 + 5% bonus

Staff Discount Onsite canteen

25 days holidays a year + bank holidays.

*Please note that this role is contracted for a 5 out of 7 days shift pattern as very occasionally in busy during peak periods which may be Summer, Christmas & January my client may ask people to work on a Sunday and get a day off during the week, but at the moment they are just working Monday to Friday and have been for the past year!

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