Main Function of Job:
Process Insurance Claims from instruction to installation
Deal with all parties in a polite, courteous and ordered manner.
Handle telephone communications from Policyholders.
Liaise with Insurance Companies & Loss Adjusters.
Handle queries from Retail Partners, Insurance Companies, Cleaning Companies and third parties.5
Answer any incoming telephone calls into the Centre within Service Level Agreement.
Process Retail Partner response paperwork.
Chase up relevant parties (via outgoing telephone call or e-mail) to ensure the claim is handled swiftly and efficiently. Take ownership of problems where required to ensure issues are resolved.
Transcribe telephone conversations into claim contact logs.
Ensure all relevant paperwork is placed in the correct claim file.
Collate relevant information from Retail Partners to ensure the claim can be invoiced without delay.
Ensure all operations are as per current procedure and Business Control Policies.
Handle complaints within Financial Services Authority guidelines.
In addition to the duties listed, the post holder is required to perform any other reasonable duties assigned to them by a Director/ Senior Manager/ Team Leader.
Qualifications / experience requirements
Good verbal communication skills
Good understanding of PC and IT
Customer service skills / previous call centre experience
Hours 10-6 with one Saturday in every 2 and 1 day off during the week
Also possibilities of 8-4 and 9-5