We are recruiting on behalf of our client for client for an enthusiastic and committed Customer Service Advisor.
The purpose of this role is to deliver high quality, professional and responsive, front line customer focused service to meet customer expectations and KPI’s in the delivery of repairs to our client's portfolio of properties.
This is a permanent vacancy, with excellent progression opportunities for the right candidate.
To be the first point of contact for customers to report repairs either by phone or email. This will involve booking appointments for works to be completed in line with current KPI’s
Dealing with informal complaints and as far as possible resolving issues at first point of contact
To assist the Repairs Planner with the allocation of work to a team of Repair Operatives providing day to day, void and planned works
To liaise with Operatives by telephone throughout the day, to ensure that all appointments and target dates are met and KPI’s are achieved
Hours: Monday - Friday, 8am-5pm, 1 week in 5 9am-6pm, 1 in 5 Saturdays 9am-1pm (40 hours a week)