Customer Service Representative (Inbound/Financial)
Permanent
£22,672 per annum
Start date: 27/11/23 (Vetting deadline 10/11/23)
Working hours Monday - Friday 8:30am - 5:00pm (excluding Bank Holidays)
This role is subject to clearing a DBS check and credit check
We are recruiting on behalf of a Dutch multinational life insurance, pensions and asset Management Company. You will be the first point of contact for all inbound calls ensuring accurate and relevant information is given to the customers first time. Customer calls will relate with all pension questions that will allow them to make informed decisions about their financial future.
You will be at the forefront of ensuring that they have a memorable experience and are positive about the service they receive. Whilst delivering exceptional customer service you will be measured on Quality, Risk, Customer Satisfaction and Efficiency. You will be working in a very fast paced, challenging environment and your role will be purely phone based. You will be expected to deal with approx. 50 calls per day from a range of customers including Policyholders, Financial Advisers and Employers.
Call types vary from updating contact details and giving policy values to more complex technical queries about legislative changes.
Full training will be provided onsite, excellent opportunities to gain valuable experience of working in a rewarding role. You will gain skills necessary to help you deliver for the requirements of our customers which include some of the world’s largest Financial Services companies.
To be a Customer Service Representative, you will:
Excellent communication skills
A professional and confident approach whilst communicating
Natural ability and genuine desire to help our Customers
Logical approach
Calm under pressure
Be Customer driven in everything you do
Have strong computer skills as working with a variety of IT Systems
Be organised and have a can-do attitude to 'Customer Service’
What’s in it for me?
Full Time 40 Hours
Monday-Friday: 8:30am-5.00pm
Client within easy reach of local transport links
Free parking available on site
On-site subsidised canteen
Excellent Medicash benefits from day 1
Company pension
Long service rewards
Discounted cinemas tickets
Restaurant discounts
Floor incentives based on performance and targets