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Inbound Customer Advisor

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Inbound Customer Advisor

  • Location:


  • Sector:


  • Salary:


  • Contact:

    Dominique Dignam

  • Contact email:

  • Contact phone:

    0151 737 5564

  • Published:

    about 1 month ago

  • Expiry date:


​Inbound Customer Advisor

We are recruiting for one of the leading providers of insurance and legal services.

  • Be the first point of call for customers who have suffered a loss following an incident with their vehicle

  • Treat customers with empathy and understanding at all times

  • Capturing relevant information efficiently and accurately

  • Validating the customers policy and confirming their indemnity whilst providing excellent customer experience

  • Accurately assessing liability and offering customers of client supply chain for loses sustained as well as legal representation as required

  • Utilising effective questioning techniques and/or investigations

Experience required;

  • Call centre / telephone based contact centre

  • Outstanding communication skills

  • Strong written and oral skills

  • Good IT skills

  • Attention to detail

Hours: 37 hour week

Monday - Sunday 7am - 9pm

Shift rotation,

Lates: 1 week in 4

Weekends: 1 week in 3

Training period 9am - 5:30pm Monday to Friday for 4 - 6 weeks


30 days holiday inc. of bank holidays or day in lieu where applicable