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Inbound Customer Service Representative

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Inbound Customer Service Representative

  • Location:

    Birkenhead

  • Sector:

    Commercial

  • Salary:

    £9.50 PH

  • Contact email:

    applications@recruit-right.com

  • Contact phone:

    01517375564

  • Published:

    about 1 month ago

  • Duration:

    Temp to Perm

  • Expiry date:

    2022-08-13

Inbound Customer Service Representative

We are currently seeking candidates to work within a large, outsourced contact centre based on the Wirral. You will be handling inbound calls and emails responding to enquiries, overcoming challenges, resolving, and de-escalating complaints by providing information and insight to the customer.

This role is subject to a DBS CHECK

Main Responsibilities:

  • To process a high volume of customer service enquires accurately within handling times, ensuring all enquiries are dealt with in-line with our quality assurance requirements

  • To ensure all processes and procedures are fully adhered to, satisfying the customer’s request to the highest standard and within service levels

  • To consult with colleagues, where required, to resolve customer queries

  • To deliver first class customer service, promptly handling all calls received with strong customer relations and actively promote the client’s brand and its values

  • Establish and maintain the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt, friendly and professional manner and where applicable directed to the relevant department if required 

Skills & Experience required:

  • Committed to delivery of a consistently high quality of customer service

  • Excellent telephone manner and clear verbal communication skills

  • Excellent listening and questioning skills

  • Confident personality and skill in striking rapport with the customer

  • Goodkeyboard competence and computer literacy skills required 

  • Ability to write in a clear and effective manner, e.g. raising cases which cover complex situations, clearly and concisely

  • Self-motivated with the ability to work without supervision and able to maintain enthusiasm and focus within a process driven/routine environment

  • Understanding of retail customer service and / or retail sector

  • Ability to suggest improvements to processes to drive customer service efficiencies

  • Confident enough to hold a conversation with the customer and pay attention to detail rather than relying on a script

  • A strong work ethic

  • Good team player

What benefits will I receive in return?

  • Full training provided (up to 5 weeks)

  • Weekly Pay (£9.50 per hour)

  • Onsite subsidised café and free staff WIFI

  • On-site Parking Facilities

  • Weekly holiday accrual (based on a 40-hour week)

  • A supportive working environment with a sociable team culture

  • Regular training and feedback to enable you to manage your goals

  • Opportunities for career development and progression