Hours; Full-Time (Option to work 37.5hrs to 40hrs)
Start Date; 29/7/22
Job Description:
Inbound Customer Service Representative
Temporary to permanent opportunities to join an outsourcing call centre, supporting one of the UK’s largest retailer. Our client is happy for candidates to operate remotely once they are fully trained which is held on-site (4-6 weeks training). Own IT equipment required, role is subject to passing a DBS check
Paid weekly (£9.50 per hour) holidays are accrued on a weekly basis
Full time – option to work either 37.5 or 40 hours a week
You will primarily be involved in supporting customers via multi-channels; inbound calls, emails & live chats (full training provided)
Person Specification:
Flexible in terms of shifts – working 5 days out of 7 between the hours of 8am – 9pm
Excellent communication skills (spoken and written), including strong spelling and grammar skills
Ability to remain focused and effective in a high paced and high stress environment
Strong IT, keyboard and use of the internet skills required
Committed to delivery of a consistently high quality of service to the customer
Self-motivated with an aptitude for maintaining enthusiasm and focus
Good team player/self-awareness and focus on self-development
A natural flair for striking rapport with others, excellent listening skills
Advanced influencing and negotiating abilities
Motivated by reaching targets
Able to analyse and match the product to the customer’s needs
Demonstrates a high level of ethical behaviour and will not compromise on integrity
IT Requirements
A Windows PC/Laptop that is running Windows 8 or above, with a minimum of 2GB RAM
Or
An Apple Mac or MacBook that is running on MacOS 10.12 (Sierra) or above, with a minimum of 2GB RAM
1 free USB 2.0 port for use with a USB headset or a suitable handsfree headset
In all cases a minimum of 5Mbps internet speed is required
Webcam is required during training & one-to-ones
A USB Mouse would be recommended (but not essential)
Netbooks, Chromebook or Cloudbooks are NOT compatible