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Inbound Retail Call Handler

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Inbound Retail Call Handler

  • Location:


  • Sector:


  • Salary:

    £8.36 - £8.91 phr

  • Contact email:

  • Published:

    20 days ago

  • Expiry date:


Our client is seeking Inbound Retail Call Handler's to join a busy Online High Street Fashion Retailers Customer Service team.

Opening hours are Monday - Sunday, 8am-8pm.

Full time role, 40 hours per week (weekly pay) - client will consider 32 hours minimum. All roles are temporary to permanent following initial 12 week period.

·         As an Inbound Retail Call Handler you will be representing one of UKs largest retailer

·         You will assist customers via inbound calls/live chat and emails

·         Responsible for all general customer relations and queries

·         Promoting the clients brand and displaying customer service which is above and beyond

·         Directing calls to appropriate departments both internally and externally

·         You will be speaking with a vast customer base providing information on services

·         Listening to customers needs and ensure delivery of excellent customer service

·         Issuing refunds

·         Follow up customer calls where necessary

·         Document all call information to the system

Our client prides themselves on delivering first class customer service, quality as well as service and value, so we are looking to create a customer service team with these same values and to promote brand awareness.


·         Understanding of retail customer service and/or the retail sector

·         Ability to suggest improvements to processes to drive customer service efficiency's

·         Using own initiative

·         Attention to detail

·         A strong work ethic

Site-based (fast paced environment) located in Birkenhead with excellent transport links and free parking

Full training provided for the initial 4 week period (Temp - Perm)

£8.36 - £8.91 per hour

20 days holiday + bank holidays - on accrual basis