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Real Time Analysis Assistant

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Real Time Analysis Assistant

  • Location:


  • Sector:


  • Salary:


  • Contact email:

  • Contact phone:

    0151 908 0013

  • Published:

    about 2 months ago

  • Duration:


  • Expiry date:


We are recruiting on behalf of our client for a Real Time Analysis Assistant.

Our client is a catalogue company running a busy contact centre.

The successful candidate will report to the Real Time Analysis Manager, and duties will include:

  • Managing KPI’s

  • Analysing past and real time data

  • Communicating reports throughout the day to agents, ensuring optimum performance

  • Providing coaching and training support back up when requested

  • Floor walking and assisting advisors providing assistance to agents and taking over (when necessary) difficult calls

  • Comparing forecasts against actuals

  • Observe and work within company and industry guidelines (GDPR, Company Information Policies etc)

  • Maintain the standards (dress, house- keeping rules, security procedures)

  • Act in a professional and courteous manner when dealing with colleagues and customers

  • Locking up and assisting with cover on weekends and evening shifts when required

Salary: £20,000 - £24,000, DOE