Trainer ( Multi Discipline )
£19,300 - £26k DOE
Merseyside based company
•Has experience of training within a multi-disciplined environment
•Displays excellent presentation skills
•Well presented, projecting a professional image and a high level of personal
•Very articulate with excellent written and verbal communication skills.
•Displays strong campaign specific product and service knowledge
•Ability to analyse and interpret data, identifying themes and trends
•Displays an adaptable and flexible approach.
•Excellent interpersonal skills.
•Projects a high level of credibility and self confidence
•Knowledge of contact centre technology.
•Promotes a positive approach within the operation
A usual shift would be 7.30am – 4.30pm or 11.30 - 8.30pm Monday to Friday. (The successful individual would be expected to be available Monday to Sunday 7am until 10pm to cover training at busy times )
The role would involve working closely with our clients and Operational team to ensure training is effective. Tasks will also involve training design, delivery and evaluation along with supporting development