​Exciting opportunity for experienced Credit Controller, based on the Wirral (office based not Hybrid)

£25k-£27k doe, + excellent bonus structure based on meeting cash collection targets (realistic and achievable) 

Role:

• Collecting debt in a timely manner to minimise the risk of bad debt to the business

• Working collaboratively with colleagues and external stakeholders ensuring excellent customer service whilst achieving debt collection targets

Responsibilities:

• As Credit Controller you will be managing your allocated portfolio of customers to ensure that our customers adhere to our agreed payment terms 

• Dealing with a high volume of customers on the telephone

• Maintaining customer records to minimise delays in receipt of invoices/statements

• Updating the account receivable system 'credit hound' to ensure all collection activities are recorded accurately

• Processing card payments

• Issuing direct debit mandates to customers and entering them onto the system 

• Where applicable issuing customers with copy invoices to ensure payment is made

• Establishing strong rapport with customers and the ability to handle conflict resolution with customers

• Statement reconciliations , building WIP statements to ensure we communicate effectively with customers

• Escalating any issues to the Credit Control Team Leader to minimise risks to the business

• Managing any queries through the query management system

Experience required:

Ideally 2 years + within a high volume transactions credit control environment 
Confident at handling statement reconciliations and preferably have experience of transacting with customers via online portals such as ProActis, Tradex, Dwellant

You should be able to demonstrate a successful track record of cash collection targets, reduced aged debt and minimising bad debts

Good IT skills using Sage, Sage CRM,AMCS, Credit Hound, MS Excel  

Desirable -

ICM Level 3

Hours:

Mon - Fri 8:30 - 5pm