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Customer Service Advisor

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Customer Service Advisor

  • Location:

    Birkenhead

  • Sector:

    Commercial

  • Salary:

    £10.90 per hour

  • Contact:

    Dominique Dignam

  • Contact email:

    remotejobs@recruit-right.com

  • Job ref:

    DKAWFH

  • Published:

    8 months ago

  • Expiry date:

    2023-09-23

Our client is recruiting Customer Service Advisors to work on a temporary project to start on Monday 11th, Tuesday 12th or Wednesday 13th September - remote position working from home using your own device

  • Inbound calls

  • Giving guidance to customers

  • Booking appointments

  • Updating customers details

  • Subject to passing a DBS check

A successful Customer Service Advisors will ideally have:

  • Excellent customer service

  • A friendly approach

  • Experience in dealing with a high volume of calls from a varied customer group

  • Good IT/keyboards skills

  • A good record of punctuality

  • Resilience and good work ethic

In order to perform the role, you will need own IT equipment and good home Wi-Fi (requires laptop or desktop with a working microphone and camera)

  • Windows 10 (21H1) or above

  • CPU Gen5 2.4GHz or above

  • 4GB of RAM (preferably 8GB)

  • Browser with HTML5 support (e.g. Google Chrome or Firefox)

  • Antivirus program installed and kept up to date

  • No screen recording software should be installed on the PC

  • Proof of full virus scans periodically will be requested

  • Bandwidth 10-15Mbps preferred

  • APPLE PRODUCTS AND CHROMEBOOK/NOTEBOOK ARE NOT COMPATIBALE

Pay rate: £10.90 per hour

35 Hours: Working 5 days, Mon-Fri 8.30am - 5pm

Candidates must be able to work any days between the opening hours.

Ongoing temporary position, no end date

OPERATING SYSTEM: Minimum 8gb memory, USB 3 or USB A port for headset.

NOTE: If using a windows PC/Laptop that only has USB C ports, you will have to use a USB C headset. NO ADAPTORS CAN BE USED i.e USB 3/A to USB C.

SMART PHONE – TO INSTALL MICROSOFT AUTHENTICATOR APP

HEADSETS: Specific headsets required (3.5MM Jack Headsets not compatible)