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Customer Service & Digital Operations Executive

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Customer Service & Digital Operations Executive

  • Location:

    Blackburn

  • Sector:

    Industrial

  • Salary:

    £22,482.72

  • Contact email:

    rachel.hilton@recruit-right.com

  • Contact phone:

    01942932480

  • Published:

    24 days ago

  • Duration:

    Temp Ongoing

  • Expiry date:

    2024-05-24

Job role

  • Answering customer queries via email, phone and live chat, while adhering to the businesses KPI’s and providing an excellent service. 

  • Processing returns and exchanges within the order management system. This would also include reaching out to customers in some circumstances to ensure the correct action is taken.

  • Capturing all customer enquiries within our CRM system accurately, in order to give us accurate stats to report back to the business.

  • Contacting product teams to get answers for customer enquiries where we don’t have the knowledge or information.

  • Checking product availability and recognising if there is potential for more stock to be made available.

  • Handling complaints or escalating them to the relevant teams where necessary.

  • Liaising with couriers for delivery disputes.

  • Highlighting website issues to the relevant teams.

  • Assisting the merchandiser for tasks relating to stock within SAP (full training will be provided)

  • Investigating order issues using a variety of systems and logging with the relevant people.

Experience and skills

  • Experience working in a customer service role.

  • Strong communication skills.

  • Excellent IT skills (including Microsoft office, particularly excel)

  • Keen eye for detail  

  • Pro-activeness

  • Administrative skills (preferred)

  • Knowledge of E-commerce (preferred)