We are recruiting for Customer Service/Helpdesk Advisors to join a busy inbound team.
We are looking for confident, outgoing candidates who have gained previous customer service experience within Retail/Hospitality or other customer service environments.
Full time roles, working 40 hours, 5 days out of 7
Opening hours between 8am - 18:15pm Monday-Saturday | 10am - 18:00pm on Sundays.
Duties required:
Answering queries with regards to customer accounts, such as interest and plan expiry dates
Taking payments over the phone
Help customers set up direct debits/payment plans over the phone
Carrying out required DPA
Dealing with a wide range of customers, complaints resolution as first point of call late payment fees or charges
Liaising with various departments, such as fraud, customer services and collections
Document all call information according to standard operating procedures
In return we offer
Full paid training
£1144 per hour
Paid hourly, wages are paid weekly and holidays are accrued on a weekly basis
Free onsite parking / excellent links with public transport from Liverpool, Chester, Ellesmere Port
Excellent company benefits once permanent (after 12 weeks+)
Due to the nature of the role, successful candidates must pass a DBS and Credit check before starting