​We are recruiting for Customer Service/Helpdesk Advisors to join a busy inbound team.

We are looking for confident, outgoing candidates who have gained previous customer service experience within Retail/Hospitality or other customer service environments.

Full time roles, working 40 hours, 5 days out of 7

Opening hours between 8am - 18:15pm Monday-Saturday | 10am - 18:00pm on Sundays.

Duties required:

• Answering queries with regards to customer accounts, such as interest and plan expiry dates

• Taking payments over the phone

• Help customers set up direct debits/payment plans over the phone

• Carrying out required DPA

• Dealing with a wide range of customers, complaints resolution as first point of call late payment fees or charges

• Liaising with various departments, such as fraud, customer services and collections

• Document all call information according to standard operating procedures

In return we offer

• Full paid training

• £1144 per hour

• Paid hourly, wages are paid weekly and holidays are accrued on a weekly basis

• Free onsite parking / excellent links with public transport from Liverpool, Chester, Ellesmere Port

• Excellent company benefits once permanent (after 12 weeks+)

Due to the nature of the role, successful candidates must pass a DBS and Credit check before starting