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Financial Customer Services

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Financial Customer Services

  • Location:

    Birkenhead

  • Sector:

    Commercial

  • Salary:

    £11.44 phr

  • Contact:

    Dominique Dignam

  • Contact email:

    applications@recruit-right.com

  • Contact phone:

    0151 737 5564

  • Job ref:

    AFS

  • Published:

    about 1 month ago

  • Expiry date:

    2024-06-17

We are recruiting for Customer Service/Helpdesk Advisors to join a busy inbound team.

We are looking for confident, outgoing candidates who have gained previous customer service experience within Retail/Hospitality or other customer service environments.

Full time roles, working 40 hours, 5 days out of 7

Opening hours between 8am - 18:15pm Monday-Saturday | 10am - 18:00pm on Sundays.

Duties required:

  • Answering queries with regards to customer accounts, such as interest and plan expiry dates

  • Taking payments over the phone

  • Help customers set up direct debits/payment plans over the phone

  • Carrying out required DPA

  • Dealing with a wide range of customers, complaints resolution as first point of call late payment fees or charges

  • Liaising with various departments, such as fraud, customer services and collections

  • Document all call information according to standard operating procedures

In return we offer

  • Full paid training

  • £1144 per hour

  • Paid hourly, wages are paid weekly and holidays are accrued on a weekly basis

  • Free onsite parking / excellent links with public transport from Liverpool, Chester, Ellesmere Port

  • Excellent company benefits once permanent (after 12 weeks+)

Due to the nature of the role, successful candidates must pass a DBS and Credit check before starting