​We are seeking applicants from a wide range of previous industries including Hospitality/Retail/Customer Service/College or even those looking for a new challenge. If successful, you will be representing one of the UK’s leading investment and savings companies. You’ll be joining a well-trained and dedicated team of people within the financial sector.

Training will take place over a 4-week period and additional training will be available to help you progress and grow within the company. As you progress many other opportunities may become available to you.

Monday-Friday: 8am-8pm | Sat & Sun: 8am - 6pm (2 rest days a week)

Role Specifics

• Responsible for handling high volumes of inbound customer service calls to the department

• Required to undertake a number of security pre-screening questions with customer due to financial nature of the calls.

• Handling a variety of customer requests, opening new accounts, closing accounts, transferring funds, re setting passwords and all other back office associated administration

• Assisting customers with general enquiries and helping them use online services assisting them to help them manage accounts with ease.

• Always deliver top quality customer service and to maintain a friendly and professional approach to your customers and their needs at all times.

• Updating customer accounts and liaising with other departments

• Promote a positive and professional image of The Company to clients and others at all times by adhering to Company policy and procedures.

What’s in it for me?

• Full Time 40 Hours

• Flexible working to fit around your needs

• Company pension

• Restaurant discounts

• Discounted cinemas tickets

• Long service rewards

• Company events

• Client within easy reach of local transport links

• Free parking available on site

• On-site subsidised canteen

• Training for 4 weeks consisting of a mix of classroom and on the floor training support (paid for the hours)

• Progression available onto other roles within the company

This position is subject to a satisfactory credit check and DBS check which the client will undertake on your behalf.