We are seeking applicants from a wide range of previous industries including Hospitality/Retail/Customer Service/College or even those looking for a new challenge. If successful, you will be representing one of the UK’s leading investment and savings companies. You’ll be joining a well-trained and dedicated team of people within the financial sector.
Training will take place over a 4-week period and additional training will be available to help you progress and grow within the company. As you progress many other opportunities may become available to you.
Monday-Friday: 8am-8pm | Sat & Sun: 8am - 6pm (2 rest days a week)
Role Specifics
Responsible for handling high volumes of inbound customer service calls to the department
Required to undertake a number of security pre-screening questions with customer due to financial nature of the calls.
Handling a variety of customer requests, opening new accounts, closing accounts, transferring funds, re setting passwords and all other back office associated administration
Assisting customers with general enquiries and helping them use online services assisting them to help them manage accounts with ease.
Always deliver top quality customer service and to maintain a friendly and professional approach to your customers and their needs at all times.
Updating customer accounts and liaising with other departments
Promote a positive and professional image of The Company to clients and others at all times by adhering to Company policy and procedures.
What’s in it for me?
Full Time 40 Hours
Flexible working to fit around your needs
Company pension
Restaurant discounts
Discounted cinemas tickets
Long service rewards
Company events
Client within easy reach of local transport links
Free parking available on site
On-site subsidised canteen
Training for 4 weeks consisting of a mix of classroom and on the floor training support (paid for the hours)
Progression available onto other roles within the company
This position is subject to a satisfactory credit check and DBS check which the client will undertake on your behalf.