Inbound Customer Service

Posted 07 November 2023
Salary £10.90 per hour
Discipline Commercial
Contact NameDominique Dignam

Job description

Inbound Customer Support Advisor

Our client is seeking Inbound Customer Service Advisor's to join a busy outsourced customer service team. You will be responsible for handling all calls relation to mobile services and broadband. You will be expected to take enquiries as regards to billing on accounts, technical support with handsets, upgrades of tariffs, taking payments from customers, reinstating accounts and logging all calls in full detail on the system.

Job Purpose

  • Answer calls both incoming and making outbound calls when required

  • Handle customer enquiries

  • Manage and resolve customer complaints

  • Account administration on contracts

  • Identify and rectify faults

  • Taking payments

  • Resolving billing issues

  • Provide customers with product and service information

  • Identify and escalate priority issues

  • Follow up customer calls where necessary

  • Document all call information according to standard operating procedures

Generic Profile

  • Excellent telephone manner and clear verbal communication skills

  • Committed to delivering a consistently high quality of customer service

  • Ability to communicate in a clear and effective manner via different methods

  • Excellent listening and questioning skills

  • Excellent conflict management skills and objection handling techniques

  • Confident personality and skill in striking rapport with the customer

  • Basic level of keyboard competence and computer literacy

  • Enjoy working within pressurised, target driven team

  • Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment.

£10.42 per hour

Opening hours are Monday – Sunday, 8am-8pm

Full time roles 40 hours per week with the benefit of weekly (weekly holiday accrual)

On-site training & support provided

These roles are temp to perm for the right candidates following initial 12 week period.

 To apply please send your CV to applications@recruit-right.com or call our office on 0151 737 5564 and speak with the recruitment team