Inbound Sales Agent
- Posted 27 November 2023
- Salary £10.42 per hour (OTE £30k)
- LocationBirkenhead
- Discipline Commercial
- ReferenceDAKBT
- Contact NameDominique Dignam
Job description
Sales Agent (Inbound)
We are recruiting for a British company providing broadband services. Seeking experienced individuals who would like to be part of their Sales Team. You will be expected to take enquiries as regards to re contacting customers whilst upselling additional products and services across both brands (BOB)
£10.42phr weekly pa, plus UNCAPPED COMMISSION paid monthly with an OTE of £30k. Holidays accrued weekly.
Hours are Monday - Friday, 8am - 9pm / Saturday and Sunday, 8am - 8pm on a rota basis (5 out of 7 days).
You will work an average of 40 hours per week, receiving 40 minutes for lunch and 2x10 minute breaks (Breaks are unpaid)
Job Purpose
Taking inbound calls from customers
Responsible for resolving the initial issue then upselling add on products to the customer
You will be required to fact find what products the customer has with other suppliers and look to sell those to the customer swapping them to our service
Self-motivated with an aptitude for maintaining enthusiasm and focus
Tech Savvy
Confident personality
Competitive nature and motivated by targets
Ability to remain focused and effective in a high paced and high stress environment
Highly developed influencing and negotiating ability
Excellent attention to detail
Excellent working knowledge of Microsoft Office and competent keyboard skills
Good self-awareness and focus on self-development
A natural flair for striking rapport with others
Excellent conflict management skills and objection handling techniques
Committed to delivery of a consistently high quality of customer service
Generic Profile
Previous call centre work preferred
Broadband service provider experience advantageous or a technical/it background
Excellent telephone manner and clear verbal communication skills
Strong spelling and grammar skills
Excellent organisational skills
Excellent listening & questioning skills
Good team player
Calm under pressure
What benefits will I receive in return?
Full training provided (4 weeks, paid hourly)
On-site subsidised café and free staff WI-FI
Free on-site parking
Weekly holiday accrual (based on a 40-hour week)
Incentives
Opportunity for progression
UNCAPPED COMMISSION