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LIVE CHAT & CALL AGENT - Seasonal temporary position

Operating hours; Monday - Sunday, between 9am - 5:30pm

40 hours per week, working 5 days out of 7

£10.42 per hour (paid for the hours you work on a weekly basis)

Free parking and excellent transport links

FULL TRAINING PROVIDED

We are currently seeking candidates to work within a large, outsourced contact centre based in Birkenhead. Previous experience, such as working in a call centre environment, would be beneficial, however not necessary.

The main duties and responsibilities of the role include:

• Responding to customers via the Live chat and email working on a retail campaign for a well-known company, call centre based

• Handling business to business calls and emails, this will involve fact finding, processing payments, resolving general business queries

• Responsible for all general customer relations and queries i.e. where is my order?

• You will be the first point of contact for customers dealing with inbound queries in relation to the customer's accounts and orders

• Updating call notes on the system

• Changing/Updating details on their account and sending out any information they may require

What we are looking for:

• Previous customer service experience would be beneficial

• Excellent communication and organisational skills

• IT competent