Live Chat and Calls Agent

Posted 07 November 2023
Salary £10.42 per hour + paid holidays (holidays paid on an accrual basis)
Discipline Commercial
Contact NameDominique Dignam

Job description

LIVE CHAT & CALL AGENT - Seasonal temporary position

Operating hours; Monday - Sunday, between 9am - 5:30pm

40 hours per week, working 5 days out of 7

£10.42 per hour (paid for the hours you work on a weekly basis)

Free parking and excellent transport links


We are currently seeking candidates to work within a large, outsourced contact centre based in Birkenhead. Previous experience, such as working in a call centre environment, would be beneficial, however not necessary.

The main duties and responsibilities of the role include:

  • Responding to customers via the Live chat and email working on a retail campaign for a well-known company, call centre based

  • Handling business to business calls and emails, this will involve fact finding, processing payments, resolving general business queries

  • Responsible for all general customer relations and queries i.e. where is my order?

  • You will be the first point of contact for customers dealing with inbound queries in relation to the customer's accounts and orders

  • Updating call notes on the system

  • Changing/Updating details on their account and sending out any information they may require

What we are looking for:

  • Previous customer service experience would be beneficial

  • Excellent communication and organisational skills

  • IT competent