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Outbound Customer Advisor

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Outbound Customer Advisor

  • Location:


  • Sector:


  • Salary:


  • Contact:

    Dominique Dignam

  • Contact email:

  • Contact phone:

    0151 737 5564

  • Published:

    12 months ago

  • Duration:

    Permanent position

  • Expiry date:


  • Startdate:

    Position start date 30/5

Exciting permanent opportunity OUTBOUND CUSTOMER ADVISOR, Liverpool       

This role includes a training period of 4-6 weeks. Training will be 09:00 – 17:30 Monday to Friday site based, Liverpool. Following the training period, you will move onto your contracted shift pattern

Our client is recruiting Outbound Customer Advisors to join their team. You will be responsible for

  • make and take outbound/inbound calls from customers assisting them in utilising their legal expenses insurance or providing options if they did not purchase this product

  • collate data accurately and effectively

  • convert referrals into personal injury/claims by ensuring clients are aware of the services available to them

  • provide an excellent customer experience to our customers

  • provide clear communication to customer

  • work effectively to meet targets and SLAs

  • liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim

  • resolve any issues avoiding customers escalating complaints

  • adhere to procedural and regulatory legislation as required by SRA

  • take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures

Experience required to fulfil this role;

·         Previous experience working within a telephone-based customer service/contact centre environment

·         Professional approach

·         Outstanding communication and customer service skills

·         Strong written, oral and interpersonal skills

·         Excellent time management and organisational skills

·         A flexible and adaptable attitude to resolving issues

·         An ability to handle objections and proactively market our legal services

·         An ability to work using own initiative within boundaries

·         An ability to in work in a fast-paced environment

·         An ability to work effectively with people across a wide range of levels and responsibilities

·         Good IT/keyboard skills

·         Attention to detail


37 hours working between Mon – Sat: 08.00 – 20.00 and Sun: 09.00 – 18.00

Shift rotation;

Lates: 1 week in 4

Weekends: 1 week in 4


Excellent benefits (to list a few...)

  • 30 days holidays inclusive of bank holidays or day in lieu where applicable

  • Medicash cash plan, claim back dental / physio / optical appointments

  • Life Assurance Scheme (4 x salary)

  • Pension scheme