Sales Agent / Customer Service (Inbound) Permanent
- Posted 15 January 2024
- Salary OTE £32,000 - £36,000
- LocationBirkenhead
- Discipline Commercial
- ReferenceDAKBTPerm
- Contact NameDominique Dignam
Job description
Sales Agent / Customer Service (Inbound) Permanent
We are recruiting for a British company providing broadband services. Seeking experienced individuals who would like to be part of their Sales Team. You will be expected to help and assist customers on technical queries and enquiries to re contacting customers whilst offering additional products and services across both brands (BOB)
SUBJECT TO DBS CHECKS
Assessment day's 24/01/2024 & 31/1/2024 if successful start date 29/01/2024 & 5/2/2024
£21,673.60 per year, increasing to £23,712 in April plus UNCAPPED COMMISSION paid monthly with an OTE of £32k- £36k.
Working hours are;
Monday - Friday 8am-9pm / Saturday - Sunday 9am-6pm on a rota basis (5 out of 7 days)
You will work a 40 hours per week, receiving 40 minutes for lunch and 2 x 10 minute breaks
Job Purpose
Responding to inbound calls from customers, resolving the initial query and upselling other products across the business
Self-motivated with an aptitude for maintaining enthusiasm and focus
Tech Savvy
Confident personality
Competitive nature and motivated by targets
Ability to remain focused and effective in a high paced and high stress environment
Highly developed influencing and negotiating ability
Excellent attention to detail
Excellent working knowledge of Microsoft Office and competent keyboard skills
Good self-awareness and focus on self-development
A natural flair for striking rapport with others
Excellent conflict management skills and objection handling techniques
Committed to delivery of a consistently high quality of customer service
Generic Profile
Previous call centre work preferred
Broadband service provider experience advantageous or a technical/IT background
Excellent telephone manner and clear verbal communication skills
Strong spelling and grammar skills
Excellent organisational skills
Excellent listening & questioning skills
Good team player
Calm under pressure
What benefits will I receive in return?
Full training provided (2 weeks classroom training, followed by 2 weeks on the live floor)
On-site subsidised café and free staff WI-FI
On-site parking facilities
Excellent benefits structure
Incentives
Opportunity for progression
UNCAPPED COMMISSION
Work Location: SITE BASED ROLE (not Hybrid or remote) BIRKENHEAD, WIRRAL