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​Sales Agent / Customer Service (Inbound) Permanent

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​Sales Agent / Customer Service (Inbound) Permanent

  • Location:

    Birkenhead

  • Sector:

    Commercial

  • Salary:

    OTE £32,000 - £36,000

  • Contact:

    Dominique Dignam

  • Contact email:

    applications@recruit-right.com

  • Contact phone:

    01517375564

  • Job ref:

    DAKBTPerm

  • Published:

    about 2 months ago

  • Expiry date:

    2024-02-16

Sales Agent / Customer Service (Inbound) Permanent

We are recruiting for a British company providing broadband services. Seeking experienced individuals who would like to be part of their Sales Team. You will be expected to help and assist customers on technical queries and enquiries to re contacting customers whilst offering additional products and services across both brands (BOB)

SUBJECT TO DBS CHECKS

Assessment day's 24/01/2024 & 31/1/2024 if successful start date 29/01/2024 & 5/2/2024

£21,673.60 per year, increasing to £23,712 in April plus UNCAPPED COMMISSION paid monthly with an OTE of £32k- £36k.

Working hours are;

Monday - Friday 8am-9pm / Saturday - Sunday 9am-6pm on a rota basis (5 out of 7 days)

You will work a 40 hours per week, receiving 40 minutes for lunch and 2 x 10 minute breaks

Job Purpose

  • Responding to inbound calls from customers, resolving the initial query and upselling other products across the business

  • Self-motivated with an aptitude for maintaining enthusiasm and focus

  • Tech Savvy

  • Confident personality

  • Competitive nature and motivated by targets

  • Ability to remain focused and effective in a high paced and high stress environment

  • Highly developed influencing and negotiating ability

  • Excellent attention to detail

  • Excellent working knowledge of Microsoft Office and competent keyboard skills

  • Good self-awareness and focus on self-development

  • A natural flair for striking rapport with others

  • Excellent conflict management skills and objection handling techniques

  • Committed to delivery of a consistently high quality of customer service

Generic Profile

  • Previous call centre work preferred

  • Broadband service provider experience advantageous or a technical/IT background

  • Excellent telephone manner and clear verbal communication skills

  • Strong spelling and grammar skills

  • Excellent organisational skills

  • Excellent listening & questioning skills

  • Good team player

  • Calm under pressure

What benefits will I receive in return?

  • Full training provided (2 weeks classroom training, followed by 2 weeks on the live floor)

  • On-site subsidised café and free staff WI-FI

  • On-site parking facilities

  • Excellent benefits structure

  • Incentives

  • Opportunity for progression

  • UNCAPPED COMMISSION

Work Location: SITE BASED ROLE (not Hybrid or remote) BIRKENHEAD, WIRRAL